Shipping Policy

Last updated: 31 August 2026

1. Shipping Area

Orders placed through the LIKUA online store are currently delivered only to addresses within Germany.

We do not currently offer international shipping through the online checkout.

For business orders requiring delivery outside Germany, please contact us at info@likua.de before placing an order. Any such delivery requires a separate agreement.

2. Shipping Costs

Applicable shipping costs are displayed during checkout before the order is submitted.

Shipping costs may vary depending on the products ordered, shipment size, weight, delivery method and other logistical requirements.

The customer will not be charged shipping costs that were not disclosed before the order was submitted.

3. Delivery Times

The expected delivery time for a product may be shown on the product page, during checkout, in the order confirmation, or otherwise communicated before or after acceptance of the order where appropriate.

Delivery times can vary, particularly for:

• professional workstations;

• servers;

• GPUs and computing components;

• configured or built-to-order systems;

• products sourced specifically for an individual customer; and

• products subject to manufacturer or distributor availability.

Any delivery period specifically agreed for an order takes precedence over general estimates.

Where no specific delivery period has been agreed, the applicable statutory rules apply.

4. Product Availability

Product availability and stock information are provided with reasonable care.

For products sourced from manufacturers or distributors, availability may change between placement and processing of an order.

If an ordered product becomes unavailable, we will inform the customer without undue delay.

Where we are unable to supply an accepted order, any payment already received for the affected goods will be refunded in accordance with applicable law.

5. Order Processing

Orders are processed after the applicable payment and order requirements have been satisfied.

Orders containing several products may be shipped separately where this is reasonable, particularly where products have different availability or delivery times.

The customer will not incur additional shipping charges solely because LIKUA chooses to split an order into multiple shipments unless this has been expressly agreed in advance.

6. Shipping Method and Carrier

The appropriate shipping method and carrier may depend on the type, value, size and weight of the ordered products.

Professional IT equipment may require insured parcel delivery, freight delivery or another suitable transport method.

Where tracking information is available, it may be provided to the customer after dispatch.

7. Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

Customers should notify us as soon as possible if they identify an error in the delivery address.

Once an order has entered the shipping process, changes to the delivery address may no longer be possible.

Additional costs caused by an incorrect address supplied by the customer may be charged to the customer to the extent permitted by law.

8. Delivery and Transfer of Risk

For consumers, the risk of accidental loss of or damage to goods passes in accordance with applicable statutory consumer-protection rules, generally when the consumer or a third party designated by the consumer receives the goods.

The statutory exception where a consumer independently commissions a carrier not previously proposed by LIKUA remains unaffected.

For business customers, the applicable statutory provisions and any individually agreed delivery terms apply.

9. Inspection on Delivery

Customers are encouraged to inspect the external condition of a shipment when it is delivered.

If a package appears visibly damaged, customers should document the condition where reasonably possible and contact us promptly.

Failure by a consumer to report visible shipping damage immediately does not remove or restrict the consumer's statutory rights concerning defective goods.

Business customers remain subject to any applicable statutory inspection and notification obligations.

10. Failed Delivery and Uncollected Shipments

If a delivery cannot be completed because of circumstances attributable to the customer, the carrier may return the shipment to LIKUA.

We will contact the customer where appropriate to arrange further delivery.

Reasonable additional shipping costs caused by an unsuccessful delivery may be charged where legally permitted and where the customer is responsible for the failed delivery.

11. Returns

This Shipping Policy governs delivery of orders to customers.

Consumer withdrawal rights, returns, refunds and the return of defective products are addressed separately in our Withdrawal and Refund Policy.

Statutory consumer rights remain unaffected.

12. Contact

For questions about shipping or an existing order, please contact:

LIKUA UG (haftungsbeschränkt)
Märzgasse 28
69117 Heidelberg
Germany

Email: info@likua.de
Telephone: +49 15223668977