Terms of service

Terms and Conditions

Last updated: 31 August 2026

1. Seller and Scope

These Terms and Conditions apply to purchases made through the online store operated by:

LIKUA UG (haftungsbeschränkt)
Märzgasse 28
69117 Heidelberg
Germany

Email: info@likua.de
Telephone: +49 15223668977

Commercial Register: Mannheim, HRB 737605
VAT ID: DE334283229

LIKUA UG (haftungsbeschränkt) is referred to below as “LIKUA”, “we”, “us”, or “our”.

These Terms apply to customers who are consumers as well as customers acting in the course of their commercial or independent professional activities.

A “consumer” is a natural person entering into a transaction predominantly for purposes outside their trade, business or profession.

A “business customer” is a natural or legal person, or a partnership with legal capacity, acting in the course of its commercial or independent professional activity.

Mandatory statutory provisions applicable to consumers remain unaffected by these Terms.

2. Products and Store Information

The presentation of products in our online store does not itself constitute a legally binding offer to enter into a contract. It is an invitation to the customer to submit an order.

Product descriptions, technical specifications, compatibility information, illustrations and other product information are provided with reasonable care.

Manufacturer specifications may be updated or changed by the manufacturer. Minor variations that do not materially affect the agreed characteristics or intended use of a product may occur.

For hardware and other technical products, the specifications expressly stated in the relevant product description at the time of the order form part of the contractual product description.

3. Ordering and Formation of the Contract

The customer can select products, place them in the shopping cart and review and correct the order information before submitting the order.

By clicking the final order button, the customer submits a binding offer to purchase the products contained in the order.

After the order has been submitted, the customer normally receives an automated acknowledgement confirming receipt of the order. Unless expressly stated otherwise, this acknowledgement does not itself constitute acceptance of the order.

A contract is concluded when we:

expressly accept the order by order confirmation;
send a dispatch confirmation; or
dispatch the ordered goods,

whichever occurs first.

We may decline an order where, for example, a product is unavailable, payment cannot be authorised, incorrect product or pricing information was displayed as a result of an evident error, or there are reasonable grounds to suspect fraudulent or unlawful activity.

Any statutory rights of either party remain unaffected.

4. Prices and VAT

Prices displayed to consumers are total prices and include German value-added tax (VAT) where VAT is applicable.

Any additional delivery costs are displayed separately before the customer submits the order.

For business customers, invoices will show VAT separately where required by law.

If a customer qualifies for a different VAT treatment under applicable tax law, such treatment will apply only where the necessary legal requirements and documentation have been satisfied.

5. Payment

The payment methods currently available are displayed during checkout.

The customer must provide accurate payment and billing information and must be authorised to use the selected payment method.

Unless otherwise agreed, payment is due according to the conditions displayed during checkout.

Separate payment terms may be agreed with approved business customers.

6. Delivery Area

Unless expressly agreed otherwise, orders placed through the online store are currently delivered only to delivery addresses in Germany.

Available delivery methods, delivery costs and estimated delivery times are shown on the relevant product page, during checkout, or in our Shipping Policy.

Where a product has a longer procurement or manufacturer lead time, the applicable estimated delivery period will be indicated where reasonably possible.

7. Delivery and Availability

Delivery periods begin in accordance with the payment method selected and the information provided during checkout.

Where several products with different delivery times are ordered together, they may be delivered separately where reasonable.

If an ordered product becomes unavailable after the order is placed and we are not responsible for the unavailability, we will inform the customer without undue delay. Any amounts already paid for goods that cannot be supplied will be refunded.

This does not limit any statutory rights of the customer.

8. Transfer of Risk

For consumers, the risk of accidental loss of or damage to goods passes in accordance with the applicable statutory consumer-protection rules, generally when the consumer or a third party designated by the consumer takes possession of the goods.

The statutory exceptions concerning carriers independently commissioned by the consumer remain unaffected.

For business customers, the statutory rules governing transfer of risk apply unless otherwise expressly agreed.

9. Retention of Title

Goods remain the property of LIKUA until the purchase price for those goods has been paid in full.

Any additional rights available to LIKUA against business customers under applicable law remain unaffected.

10. Consumer Right of Withdrawal

Consumers entering into distance contracts generally have a statutory right of withdrawal.

The conditions, time limits, procedure for exercising the right of withdrawal, any applicable exceptions, and the model withdrawal form are described separately in our Withdrawal and Refund Policy.

Nothing in these Terms restricts statutory withdrawal rights.

Business customers do not have a statutory consumer right of withdrawal unless expressly agreed otherwise.

11. Defects and Statutory Warranty Rights

The statutory rights relating to defective goods apply.

In particular, consumers retain the statutory rights available under German law where goods do not conform to the contract.

Any manufacturer's warranty is additional to, and does not replace or restrict, the customer's statutory rights against LIKUA as seller.

Warranty conditions offered by a manufacturer are governed by the respective manufacturer's warranty terms.

12. Technical Products and Compatibility

For computers, workstations, components and other technical products, customers should review the stated technical requirements and compatibility information before ordering.

Where LIKUA has expressly confirmed compatibility for a particular configuration or intended use, that confirmation forms part of the relevant agreement.

General product descriptions, examples of use or performance estimates do not constitute a separate guarantee unless expressly identified as such.

13. Software and Digital Products

Where software, licences or digital products are offered, additional licence conditions or product-specific terms may apply if they are clearly presented before purchase.

Such additional terms do not restrict mandatory statutory consumer rights.

Software supplied by a third-party manufacturer or developer may also be subject to that provider's licence terms.

14. Liability

LIKUA is liable without limitation:

for damage caused intentionally or through gross negligence;
for injury to life, body or health;
where liability is mandatory under product-liability law;
where LIKUA has expressly assumed a guarantee; and
in other cases where liability cannot legally be excluded or limited.

In cases of ordinary negligence involving the breach of an essential contractual obligation, liability is limited to damage that was foreseeable and typical for the type of contract concerned.

An essential contractual obligation is an obligation whose fulfilment is necessary for proper performance of the contract and on whose fulfilment the customer may normally rely.

The above limitations also apply, where legally permissible, to the personal liability of LIKUA's employees, representatives and agents.

Mandatory consumer rights remain unaffected.

15. Intellectual Property

The content of the online store, including LIKUA texts, graphics, designs and other proprietary materials, is protected by applicable intellectual-property laws.

Manufacturer names, product names, trademarks and logos remain the property of their respective rights holders.

Use of such materials beyond what is permitted by law requires the permission of the relevant rights holder.

16. Data Protection

Information concerning the collection and processing of personal data is provided in our Privacy Policy.

Payment, shipping and other service providers may process personal data where necessary to provide their respective services, subject to the applicable data-protection rules.

17. Consumer Dispute Resolution

We are neither willing nor obligated to participate in dispute-resolution proceedings before a consumer arbitration board.

18. Applicable Law

The law of the Federal Republic of Germany applies, excluding the United Nations Convention on Contracts for the International Sale of Goods (CISG), where its exclusion is legally permissible.

For consumers, this choice of law does not deprive the consumer of the protection provided by mandatory provisions of the law that would apply without this choice of law, in particular mandatory protections applicable at the consumer's habitual residence.

19. Jurisdiction for Business Customers

For merchants, legal persons under public law and special funds under public law, the place of business of LIKUA shall be the place of jurisdiction to the extent permitted by law.

This provision does not apply to consumers. Statutory jurisdiction rules apply to consumers.

20. Severability

If an individual provision of these Terms is wholly or partly invalid or unenforceable, the remaining provisions remain unaffected to the extent permitted by law.

The applicable statutory provision shall apply in place of an invalid or unenforceable provision.

21. Version Applicable to an Order

The version of these Terms in force at the time the customer submits an order applies to that order.

Later amendments do not alter contracts already concluded unless this is expressly agreed or permitted by law.

22. Contact

Questions concerning orders or these Terms may be addressed to: